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Topaz Elements FAQs

Here are the most frequently asked questions (FAQs) and issues that our staff receives about the Topaz Elements system. Click on a question hyperlink to see the corresponding answer.

Access and Logging Into Topaz Elements

Topaz Elements can be accessed over the Internet at https://uconnprod.topazti.net/UCElements/. Use your UConn Health domain account username and password to login. Note this may be different from what you had used previously to login to Topaz Enterprise or Granite. Citrix is no longer used so you may access Topaz Elements from wherever you have Internet access — at home, in the office, or while traveling.
Topaz Elements is secured with your UConn Health domain account username and password. All users must have a UConn Health domain account.
No, since Topaz Elements utilizes the UConn Health domain account username and password, the eRA Help Desk cannot assist you with password resets. You would need to use the UConn Health IT Self Service Password reset, contact the UConn Health Help Desk at 860-679-4400 or HelpDesk@uchc.edu regarding changing your UConn Health domain account password. Once your password is changed, you will be able to use it for Topaz Elements.
Double check your password. If it is correct, please contact the eRA Help Desk at era-support@uconn.edu or 860-486-7944 and provide the help desk staff with your UConn Health domain account username. DO NOT send us your password, just your account username. If you were a Topaz Enterprise or Granite user previously, it is likely due to a mismatch with your former local login account on these older systems and an incorrect domain account username listed in Elements. Our help desk will need to correct the issue for your account before you will be able to login with your UConn Health credentials. We will also be able to advise you if you need to request Topaz Elements access if you are not found in our system.
Users may request access through the UConn Health User Access Request website at http://uar.uchc.edu (hyperlink restricted to UConn Health on-campus or vpn access only). Refer to these step-by-step instructions for requesting access to Topaz Elements.

System Requirements for Topaz Elements

Users should utilize Internet Explorer (IE) 11 (PC), IE Desktop (PC), Firefox release 43.0-52.9 (Mac or PC), Firefox Extended Support Release (ESR) 52.0-52.9 (Mac or PC), or the latest version of Apple Safari v9-11 (Mac) to access the Topaz Elements website. Note Safari 12, Chrome, MS Edge, Firefox general release no longer support NPAPI plugins like Silverlight and do not work with Topaz Elements.
You need a UConn Health domain account username and password that has application level access to Topaz Elements and an up-to-date, compatible web browser (IE 11, Firefox ESR v52.9, or Safari v9-11) with the MS Silverlight plugin.
Visit https://www.microsoft.com/getsilverlight/ to download and install the latest version of Microsoft Silverlight plug in for your web browser. It is available for IE 11, Firefox ESR and Safari.
No, Google Chrome (v45 or later) does not support Silverlight content which is required to use Topaz Elements. This issue occurs because new versions of Chrome block Netscape Plugin API (NPAPI) plugins from being displayed in the browser. Silverlight is an NPAPI plugin. Please choose an alternative browser such as Internet Explorer 11, Firefox or Safari to access Topaz Elements.
No, the Microsoft Edge browser does not support the Microsoft Silverlight plug-in so it cannot be used to access Topaz Elements. Please use an another browser such as Firefox ESR (Extended Support Release) or IE 11 instead.

No, beginning in March 7, 2017 Mozilla Firefox released 52.0. This version removed support for Netscape Plugin API (NPAPI) plugins other than Flash. Silverlight, Java, Acrobat and the like are no longer supported. So if you are trying to use this general release version, Silverlight will stop working in Firefox and you will continue to be prompted to install it. If you wish to continue to use Firefox to access Topaz Elements, you must download and install Firefox Extended Support Release (ESR) beginning with version 52. Firefox ESR currently supports NPAPI plugins like Silverlight. Download Firefox ESR at https://www.mozilla.org/en-US/firefox/organizations/all/. Note, only Firefox ESR for Windows or Mac OS will work with Topaz since Topaz Elements does not support Linux. You must also have administrative rights to install the software. If you do not, contact your department IT person and/or the UConn Health help desk and ask them to install Firefox ESR on your machine. Refer to the Download & Install Firefox Extended Service Release instructions.

After installing, confirm that your have Firefox ESR (go to Help > About Firefox; It should read Firefox ESR 52.0 or higher) as shown in the image below.

Firefox ESR

Support and Training

Topaz Elements is being supported by the Office of the Vice President for Research’s eRA Help Desk. They can be reached at era-support@uconn.edu or by calling 860-486-7944. Self-help guides and other materials related to Topaz Elements can be found at https://ovpr.uchc.edu//about/research-it/topaz/.
Help is available in the system by clicking in the upper right hand corner of most pages. Also, many questions on the Animal Protocol and Animal Order forms have a help icon for further assistance with answering that particular question. Self-help materials are also available on the OVPR Research IT website at https://ovpr.uchc.edu//about/research-it/topaz/. Lastly, please contact eRA Help desk at era-support@uconn.edu or 860-486-7944 if you need technical assistance. Business related questions or issues about a particular animal protocol should continue to be directed to the IACUC (860-679-3429, ooacc@uchc.edu). For questions about an order, bill, account, or cage, please contact the Center for Comparative Medicine (860-679-2731, clac@uchc.edu).
A number of training sessions are planned beginning June 9, 2016 to coincide with the go live of the new system. These sessions are offered by the Office of the Vice President for Research. See https://ovpr.uchc.edu//about/research-it/topaz/ for upcoming dates and times. Also, self-help materials are available on the aforementioned page too which cover logging in, animal protocols, animal orders, and animal bills and invoices.
Please email eRA-support@uconn.edu or call 860-486-7944 to be connected with a member of the Office of the Vice President for Research IT support team for any technical issues that arise when using the Topaz Elements system. The help desk is staffed Monday-Friday (except holidays) from 8:00 AM – 4:30 PM. If you have business questions about a specific protocol or how to answer questions on a protocol form, you should contact the IACUC at 860-679-3429 or ooacc@uchc.edu. If you have specific questions about animal orders, bills, invoices, account number, or cages, please contact the Center for Comparative Medicine at 860-679-2731 or clac@uchc.edu.

Technical Issues

There are a few possible reasons for this message. Try these potential solutions. First, make sure you have access to Topaz Elements. Access to the application must be specifically requested through the UConn Health User Access Request (UAR) system at http://uar.uchc.edu. If you are unsure, contact the eRA Help Desk at 860-486-7944 to see if you already have access and confirm there are no other issues with your account. Secondly, make sure you are correctly logging into Topaz Elements at this URL: https://uconnprod.topazti.net/UCElements/. On the UConn Health login screen, it should say “Log in to UConnProd.topazti.net” above the username entry field. If it says, “Log in to Unspecified Service Provider,” you are actually not logging into a Shibboleth enabled website and will likely receive this error if you enter correct UConn Health credentials. To fix, use the URL above. Also, do not bookmark the UConn Health Shibboleth login page, but instead bookmark a page inside of Topaz after successful login.

This is typically due to the user bookmarking the UConn Health Shibboleth login page, rather than a Topaz Elements page. When you enter your UConn Health login onto a page that says “Unspecified Service Provider”, Shibboleth doesn’t know where to redirect you so it presents a nebulous error about contacting the UConn Health help desk, cookies being enabled, etc. To correct this error, go to Topaz Elements at https://uconnprod.topazti.net/UCElements/ instead and confirm the screen says UConnProd.topazti.net above the username. Then, enter your UConn Health login credentials. If successful, you will be redirected to Topaz Elements automatically. Click the login button on the Topaz Elements screen. Now you are inside the application, so if desired, bookmark a page for easy reference at a later time. Also, delete your old bookmark.


undefined_errorTypically, this is due to your session ending and attempting to load a file from your cache. Try to reload the web page(s) and bypass the cache to clear possibly outdated files stored locally on your computer by following one of these steps depending on your computer operating system and browser.


  • Press “Ctrl + F5” or press “Ctrl + Shift + R” on your keyboard
  • Hold down the Shift key on your key board and left-click the Reload button



  • Go to Safari > Empty Cache (Older versions), Newer Versions see these instructions
  • Press “Opt + Cmd + E” keys on the keyboard, all at once.
  • Press “Cmd + Shift + R” keys on the keyboard, all at once.


  • Press “Command + Shift + R” keys on the keyboard, all at once.

After using one of these keyboard shortcuts, or clearing your cache, the UConn Health Shibboleth login page should appear. Enter your UConn Health username and password to login to Topaz Elements.

Activate SilverlightFirefox handles plug-ins via the Add-on Manager. To access it, press Ctrl + Shift + A on your keyboard. The Add-on Manager appears in a new tab. Locate Silverlight in the listing. Choose Always Activate from the drop down to choose when Silverlight can run. If Ask to Activate is selected, you will need to activate Silverlight each time.

Firefox Add-ons

Also, make sure you are using Firefox ESR (go to Help > About Firefox; It should read Firefox ESR 52.0 or higher) as the regular release of Firefox v52+ no longer supports NPAPI plugins like Silverlight. Refer to the Download & Install Firefox Extended Service Release instructions.

Firefox ESR

Sometimes Adobe can interfear with printing using the Topaz App on a Mac.

  1. Using the finder navigate to /Library/Internet Plug-Ins (may need to choose Go->Go To Folder… from menu)
  2. Delete the AdobePDF plugin file that has NPAPI in the name. (e.g., AdobePDFViewerNPAPI.plugin)

Topaz printing should work normally once that file is removed. The only issue is that updates to Adobe can put that file back, so this may need to be repeated after any Adobe update.