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InfoEd FAQs

Here are the most frequently asked questions that our staff receives about the InfoEd eRA system. Click on a question + sign to expand to see the corresponding answer or - sign to collapse.

InfoEd eRA System Portal

How do I access InfoEd?

UConn Health employees and students access InfoEd securely online at https://uchealth.infoed.uconn.edu by logging in using their existing UConn NetID username and password. There is separate InfoEd system for UConn Storrs and the regional campuses. Eventually, these two systems may be merged into one.

Is InfoEd available from off-campus?

Yes, InfoEd is available from both on- and off-campus locations for UConn Health at the website address https://uchealth.infoed.uconn.edu. You may use any modern, up to date, web browser (e.g. Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, Opera, Safari) to access the system.

Who is provided access to InfoEd?

UConn Helath faculty, staff, residents, and graduate students are automatically set up with an InfoEd account. Undergraduate Students and external users (e.g. UConn affiliates) with a business need for InfoEd access should request access after obtaining a UConn NetID through University Information Technology Services (UITS). Changes to InfoEd access can be requested on the Request InfoEd Access page.

Training and Support

Why can’t I access some how-to guides, video tutorials and/or written instructional manuals from off-campus (e.g. home, hotel while traveling, etc.)?

The how-to guides, video tutorial and instructional manual contains proprietary information about the InfoEd product such as screen shots. As such, there are restrictions on who may view the information presented in the training material. Currently, these materials are only accessible to users who login to the page with their UConn NetID. All UConn Health and UConn Storrs employees, faculty, staff, and students have a NetID automatically created. The NetID consists of 3 letters, usually your initials, followed by five numbers. For NetID assistance, visit https://netid.uconn.edu.

How do I get help or support?

Please email eRA-support@uconn.edu or call 860.486.7944 to be connected to a member of our eRA Helpdesk support team. The help desk line is staffed Monday-Friday (except holidays) from 8:30 AM - 4:30 PM. How to guides and tutorials are also available on this website.